Terms of Service

• “Client”: any natural person who uses the Platform to search for, select and book a service offered by a Provider.
• “Provider”: any natural or legal person who offers services on the Platform and has first completed the verification procedure.
• “Service”: any home service offered by a Provider and made available to Clients through the TASKIT. Platform catalogue.
• “Booking”: any service request made by a Client, specifying in particular the requested service, the date, the time slot and the address of intervention.
• “KYC”: the identity verification procedure and, where applicable, verification of information relating to the Provider, implemented by TASKIT. to ensure the reliability and security of the services offered on the Platform.

The TASKIT. Platform is a digital platform whose purpose is to facilitate contact between Clients looking for home services and Providers offering their skills. It enables Clients to book services and Providers to respond to these requests under the conditions set out in these Terms.

Access to and use of the Platform are reserved for natural persons aged at least eighteen (18) with full legal capacity, as well as for validly incorporated legal entities. Any person who does not meet these conditions is not authorised to create an account or use the services offered on the Platform.

TASKIT. reserves the right to amend these Terms at any time. Users will be informed of any change by email and/or by a notice published on the Platform. Unless otherwise stated, changes take effect upon publication. Continued use of the Platform after they take effect constitutes acceptance of the new Terms.

When using the Platform, the Client agrees to:

• provide accurate, complete and up-to-date information when booking, in particular regarding the address of intervention, the date, the time slot and any instruction useful for the performance of the service;
• be present at the indicated address on the agreed date and time or, failing that, ensure that a duly authorised adult is present to welcome the Provider;
• pay the price of the service in accordance with the payment terms provided on the Platform;
• behave respectfully towards the Provider and refrain from any abusive, insulting or discriminatory behaviour;
• report to TASKIT. any difficulty or complaint relating to the service within forty-eight (48) hours of its completion;
• where applicable, publish an objective, sincere review consistent with their experience of the service.

The Provider must comply with the following obligations:

• complete the identity verification procedure (KYC) implemented by TASKIT. before offering services on the Platform, and keep the required information and documents up to date;
• provide accurate, complete and up-to-date information about their identity, activity, qualifications and any other information required to use the Platform;
• hold the skills, qualifications, authorisations and, where applicable, certifications required to perform the services offered, and not mislead Clients as to their experience or professional abilities;
• carry out their activity in compliance with applicable Moroccan law, in particular as regards registration, legal status, tax and social obligations and any regulation applicable to their activity;
• take out and maintain, where required by regulation or by the nature of their activity, professional liability insurance covering the risks associated with the performance of the services;
• offer services that match their description on the Platform and provide sincere, accurate and non-misleading information about the services offered;
• honour accepted bookings, respect the dates and times agreed with the Client and perform the services diligently, professionally and in accordance with best practices;
• behave respectfully towards Clients, refrain from any fraudulent, abusive, insulting or discriminatory behaviour and comply with these Terms and any policy applicable on the Platform;
• refrain from circumventing the Platform, in particular by soliciting or accepting bookings or payments outside the Platform where the introduction was made through TASKIT., with the aim of evading applicable fees or commissions.

The Provider agrees to comply with the provisions of the Provider Charter, annexed hereto, which supplement these Terms and are fully enforceable against them.

Booking:

Any booking is considered firm and final once accepted by the Provider. The Provider has a set period of time to accept or decline the booking request.

Cancellation by the Client:

• More than twenty-four (24) hours before the service: cancellation free of charge.
• Less than twenty-four (24) hours before the service: cancellation fees may apply in accordance with the conditions in force on the Platform.

Cancellation by the Provider:

The Provider may cancel a booking before the service begins. In the event of repeated, late or abusive cancellations, TASKIT. reserves the right to take any appropriate measure in accordance with these Terms.

Service prices are shown in Moroccan dirhams (MAD) and are inclusive of all applicable taxes.

Payment for the service is made in cash directly between the Client and the Provider at the end of the service. TASKIT. plays no role in collecting the amounts due.

The protection of your personal data is of paramount importance to TASKIT. For more information about how your data is collected, used and protected, please see our Privacy Policy.

All the elements making up the Platform, including texts, logos, images, graphics, interfaces, software and databases, are protected by intellectual property rights and remain the exclusive property of TASKITEC MAROC.

Registered trademark

TASKIT.

Registration office

Moroccan Office of Industrial and Commercial Property (OMPIC)

Registration number

300489

Any reproduction, representation, modification, distribution or exploitation, in whole or in part, of these elements without the prior written authorisation of TASKITEC MAROC is strictly prohibited.

TASKIT. processes Users' personal data in compliance with applicable Moroccan law, in particular Law No. 09-08 on the protection of individuals with regard to the processing of personal data, promulgated by Dahir No. 1-09-15 of 18 February 2009.

The terms governing the collection, use, retention and protection of data are set out in TASKIT.'s Privacy Policy. TASKIT. completes, where applicable, the required formalities with the National Commission for the Control of Personal Data Protection (CNDP).

CNDP reference : [À compléter]

Any fraudulent use of the Platform — including creating fake accounts, identity theft, providing inaccurate information or any attempt to circumvent these Terms — may result in the suspension or deletion of the account concerned, without prejudice to any legal action or compensation TASKIT. may be entitled to pursue.

TASKIT. acts exclusively as a technical intermediary connecting Clients and Providers. As such, TASKIT. is not a party to the contract concluded between them and does not guarantee the performance, quality or conformity of the services provided.

However, TASKIT. may receive and handle complaints relating to services booked through the Platform and, where appropriate, propose an amicable solution, without this intervention implying any acknowledgement of liability on its part.

TASKIT. uses reasonable means to ensure the proper functioning and security of the Platform. It cannot be held liable for any interruption, unavailability or malfunction resulting in particular from force majeure or any other cause beyond its control.

Amicable settlement:

In the event of a dispute between a Client and a Provider concerning a service booked through the Platform, TASKIT. may act as an intermediary to help reach an amicable settlement. The parties agree to cooperate in good faith and to share any information useful for handling their complaint.

Complaint handling procedure:

• the complaining party submits a substantiated complaint via the Platform;
• the other party is invited to submit its observations within seven (7) days of receiving the complaint;
• TASKIT. reviews the information provided by the parties and may propose an amicable solution.

If the parties fail to reach an agreement, each of them remains free to resort to arbitration or mediation, or to bring the matter before the competent courts.

Applicable measures:

TASKIT. reserves the right to suspend, restrict or delete the account of any User in the event of a breach of these Terms, fraudulent use of the Platform or repeated failure to meet their obligations.

Governing law and jurisdiction:

These Terms are governed by Moroccan law.

Failing amicable settlement, any dispute relating to the validity, interpretation, performance or termination of these Terms shall be subject to the exclusive jurisdiction of the competent courts, subject to mandatory provisions of Moroccan law.